Frequently Asked Questions
Everything you need to know about booking Bitcoin-powered tours in Nairobi
Getting Started
How do I book a tour?
Browse tours, click "Book via WhatsApp", chat with our admin for approval, receive a Lightning invoice, pay, and you're set!
Do I need a Bitcoin wallet?
Yes! We recommend Phoenix, Zeus, or Muun wallet. All support Lightning Network payments for instant confirmations.
Can I pay with cash or card?
No, Sats4Safari is 100% Bitcoin-only. This keeps fees low and payments instant for both tourists and guides.
Payments
What is the Lightning Network?
Lightning is Bitcoin's second layer that enables instant, low-fee payments. You scan a QR code, pay from your wallet, and it confirms in seconds—not minutes or hours.
How much does it cost?
Tour prices vary (18,750 - 31,250 sats). Lightning fees are typically less than 1 sat. No hidden platform fees for tourists.
What if my payment fails?
Lightning payments are atomic—they either complete fully or fail completely. If it fails, your sats stay in your wallet. Contact support and we'll generate a new invoice.
Tours & Guides
Are guides verified?
Yes! All guides undergo KYC verification by our admin team. We verify identity, local knowledge, and conduct background checks.
What's the difference between private and group tours?
Private tours are 1-on-1 (max 1 pax), personalized experiences. Group tours can accommodate up to 12 people and are more social/economical.
Can I request a custom tour?
Absolutely! Contact us via WhatsApp with your interests, and we'll match you with the right guide for a custom experience.
Sats-Back Rewards
How does Sats-Back work?
Complete a tour, leave an honest review with a rating and comment. You'll earn 1% of the tour price back in Bitcoin, sent to your wallet.
When do I receive my Sats-Back?
Sats-Back rewards are processed within 24 hours of your review submission and sent directly to your Lightning wallet.
Is there a minimum review length?
No minimum! We value authentic feedback. Even a short, honest review qualifies for Sats-Back rewards.
Safety & Support
What if I need to cancel?
Cancellations must be made at least 24 hours before the tour via WhatsApp. Refunds are processed as Lightning payments back to your wallet.
Is Nairobi safe for tourists?
Our guides are local experts who know safe routes and neighborhoods. Tours are conducted during daylight hours in tourist-friendly areas.
What if something goes wrong during the tour?
Contact our support via WhatsApp immediately. Guides carry phones and are trained to handle emergencies. Your safety is our priority.
For Guides
How do I become a guide?
Guides are onboarded by admin invitation only. We verify local knowledge, conduct background checks, and provide Lightning wallet setup. Contact us to express interest.
When do guides get paid?
100% of tour payments go to the admin wallet. Guides are paid manually off-platform after tour completion to ensure quality and safety.
Are there any fees for guides?
Zero platform fees on earnings! Guides receive their full agreed payment. The only fee is the negligible Lightning Network transaction cost (<1 sat).
Still Have Questions?
Can't find what you're looking for? Our support team is ready to help via WhatsApp or email.